FREQUENTLY ASKED QUESTIONS
IF YOU CAN’T FIND THE ANSWER TO YOUR QUESTION BELOW THEN PLEASE DON’T HESITATE TO USE OUR CONTACT FORM.
WHEN SHOULD I ARRIVE?
You will be assigned an arrival slot when you purchase your ticket. You must arrive within your allotted time, this method will reduce the time you spend queueing making social distancing much easier, keeping you safer.
WHAT IF IT RAINS?
The event will always go ahead in the event of bad weather. Please check the weather forecast in advance and be prepared for the Great British Summer. Screenings will only be cancelled if the weather conditions present a danger at screening time. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be exchanged or refunded unless a screening is cancelled by Sunset Cinema Club. In the unlikely event that a screening is cancelled, we will aim to give as much notice as possible so please keep an eye out for information on the website and social media.
ARE THERE TOILET FACILITIES?
There will be individual toilet facilities on site, with a minimum 2m space between each toilet. These will be regularly cleaned and sanitised throughout the film. Please use the hand sanitiser provided before and after using the facilities to help us stop the spread.
CAN I SMOKE AT THE EVENT?
Smoking is not permitted inside the arena. If you wish to smoke at an event, please speak to one of our box office team who will allow you to leave the site to smoke and readmit you when you are finished. Please dispose of your rubbish responsibly.
CAN I BRING MY DOG TO THE SCREENING?
Only registered assistance dogs are permitted to come to our events.
(sorry we are dog owners too, and do plan doggie screens at some point)
CAN I BRING CHILDREN?
Children are permitted at our events, but please be aware that they must adhere to the film’s certification and our stewards will check to make sure that all audience members are the suitable age to see the film. Valid photographic ID will be required for any patron we believe to be under the age certification of the film. Any child aged under 3 is free, children aged 3 or over need a valid ticket. The following ID can be used as proof of age: Current Passport, current UK Driver’s License or Provisional License, VALIDATE UK, CitizenCard.
IS THERE WHEELCHAIR ACCESS?
Yes all of our sites have wheelchair access, please let us know if you require any additional support onsite.
WILL THERE BE SUBTITLES?
Where we show foreign language films, we do always display subtitles.
CAN I BRING SOMETHING TO SIT ON?
Bring a camping style chair (your back and bottom will thank you)
and Arrive piled-high with blankets to keep you snuggly.
HOW WILL I GET MY TICKET?
Tickets will be emailed to you as a Print at Home Ticket. Please ensure you print these and bring them with you. If you cannot print them don’t worry, we can scan from your smartphone. Printed tickets just make for easier socially distanced scanning.
WHAT IF I FORGET MY TICKET?
Please bring your ticket along – if you do forget it, we have a record of all bookings, so if you provide our steward with your details, we can admit you into the event. All audience members including children (3 and over) must have a valid ticket.
CAN I BRING MY OWN FOOD AND DRINK?
You are welcome to bring your own food and drink, but please note no glass is allowed on site.
HOW MANY PEOPLE ARE ALLOWED IN MY PITCH?
This depends on the size you have picked. A 2 person pitch has space for 2 people, whilst a 4 person space will fit 4 people. If you wish to book multiple pitches you are welcome to, but please note we cannot guarantee that you will be seated next to one another and pitches may not be merged at any time.
HOW ARE PITCHES ASSIGNED?
Pitches will be assigned on a first come first served basis, according to your ticket type.
CAN I HAVE OTHERS IN MY PITCH THAT AREN'T MY HOUSEHOLD?
Please only share pitches with those from your household or your support bubble. The Pitches will be laid out to allow social distancing from those on other pitches, but you will not be socially distanced from those within your own party or 2 or 4.
HOW CLOSE WILL THE NEXT PITCH BE TO ME?
Pitches will be spaced to allow for social distancing to take place between the rows so you can easily walk to and from the facilities.
We want everyone to have an enjoyable experience and we have worked hard to design an event which follows government guidelines. Please help us by:
Not coming to the show if you have any COVID-19 symptoms (contact us to arrange a ticket exchange)
Respecting the social distancing guidelines.
Not leaving your designated pitch unless you need to use the facilities.
ISSUE AT A SCREENING?
If you have an issue at a screening, please speak to a member of staff on-site who may be able to help.
According to the latest government guidance, open air cinema events can take place with social distancing measures implemented.
Booking groups cannot number more than 6 persons at present and come from more than two households, but we can assure you that at all our screenings each booking group will be given a pitch that allows safe distance from any adjacent audience groups. Sunset Cinema Club is the perfect, safe way for everyone to return to the big screen this summer.